Contact Us

Updated October 29, 2026

Need a shade detail clarified, help locating a parcel or assistance with a received item? Contact the Vonessaqv team using the details below. Our store is operated by Jinan Quanyu Xingke Network Technology Co., Ltd.

Help us find the right information

• Before you order: tell us the product and shade name and the detail you want to check.
• Delivery or order changes: include your order number and the email used at checkout. If you need to correct an address, write as soon as possible; we will check whether dispatch can still be stopped.
• Returns or an incorrect item: tell us what arrived and the outcome you are requesting. A clear photograph of the item, outer packaging or label can help when relevant, but do not include payment-card details.
• A product concern: include the product name, shade and batch or lot information if shown. If you experienced a reaction, stop using the item and seek appropriate medical help. Our inbox is not an emergency medical service.

When to expect a reply

We respond within 1–2 business days. Our working hours are Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8). This time zone is different from U.S. local time. A message sent outside these hours remains in the queue for our next working period.

Before posting a return

If an order needs attention, there is a direct route to our team. See our Contact Us page, Shipping Policy and Return & Refund Policy for the practical details.