Frequently Asked Questions

Updated October 29, 2026

Will the shade look exactly like the photograph?

Not necessarily. Screen settings, light and your natural lip tone affect the appearance of color. Compare the product description with the images, and ask us to clarify any material detail before ordering. Images do not establish a formula, ingredient list or wear-time claim.

Where can I check ingredients and directions?

Review the specific product information and its packaging. If the ingredient declaration or a direction you need is missing or unclear, contact us before purchase or use. Do not assume that different shades share the same ingredients. Follow the product label; our styling content is not medical advice.

Where do you ship, and when is delivery free?

We accept orders for eligible U.S. delivery addresses. Standard shipping is free when the order qualifies at US$50 or more. Below US$50, the applicable shipping charge is shown at checkout before payment.

Does 24-hour dispatch mean next-day delivery?

No. Dispatch takes place within 24 consecutive hours after payment is confirmed. After dispatch, estimated carrier transit is 7–15 business days. These are separate stages, and transit is an estimate rather than a guaranteed arrival date.

Can I correct or cancel an order?

Contact us promptly with the order number. We will check the shipment status and help where the order can still be changed or stopped. If dispatch is delayed, we will communicate the revised timing and provide the applicable option to cancel for a prompt refund.

How do returns work?

Request a return within 30 calendar days after delivery. Tell us the item and reason, then follow our return instructions. You pay return freight for a change of preference; we cover reasonable return shipping costs for our errors or a product issue for which we are responsible.

When will a refund be processed?

For returned items, we initiate an approved refund to the original payment method within 5–10 business days after receipt and inspection. Your payment provider may take additional time to post it. Refunds for an unshipped cancellation or shipping delay do not wait for a return inspection.

How quickly will someone answer?

Our reply time is 1–2 business days. Support works Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8).