Shipping Policy

Updated October 29, 2026

This page separates order preparation from the parcel's journey so you can plan with clearer expectations.

1. Check your delivery address

We ship to eligible addresses in the United States. Checkout determines whether a delivery service is available for the address you enter. Check the street, unit number and postal code before paying. Contact us immediately if something needs correcting; a change may no longer be possible once a parcel has been dispatched.

2. Review the shipping charge

Standard shipping is free for qualifying orders of US$50 or more, including an order totaling exactly US$50. For an order below US$50, the available shipping charge appears at checkout before you complete payment. Review the final order summary, including any discounts, shipping and applicable taxes.

3. Allow for dispatch

We dispatch orders within 24 consecutive hours after payment confirmation. This is a dispatch commitment, not a promise of delivery within 24 hours. It is not measured as 24 business hours.

4. Follow the parcel in transit

Estimated transit is 7–15 business days after dispatch. Business-day transit estimates exclude weekends and applicable carrier holidays. Carrier disruption, weather or other circumstances can affect arrival. If tracking is supplied for your order, use the shipment notification to check its progress; contact us if an update appears inconsistent or the estimated window has passed.

If the expected schedule changes

If we cannot meet the promised dispatch time, we will notify you, explain the revised timing and obtain any consent required for a delay. You may cancel an unshipped delayed order for a prompt refund. We will not apply a returned-item inspection waiting period to a parcel that has not been sent.

If a parcel arrives with a problem

Tell us about a missing, damaged or incorrect item so we can investigate with you and, where appropriate, the carrier. Keep the packaging and share relevant photographs if available. Please do not discard a product involved in a safety concern until we have discussed safe next steps. Delivery investigations do not remove your applicable consumer rights.