Terms of Purchase

Updated October 29, 2026

These terms explain the purchasing process at vonessaqv.com. They work alongside our Shipping Policy and Return & Refund Policy; they do not replace rights granted by applicable consumer law.

Your choice before checkout

Check the product, shade, quantity and all available specifications before placing an order. Colors can appear different across screens, lighting and natural lip tones. A photograph is not an ingredient declaration or a substantiated performance claim. Ask us about information that is unclear rather than assuming a formula, certification or result.

Prices and payment

Prices are shown in U.S. dollars. The checkout summary displays the payable amount, including applicable shipping and taxes, before payment. Use a payment method you are authorized to use and provide accurate billing and delivery information. We do not require you to email full card numbers or account passwords.

Order review and corrections

An order confirmation records the details submitted. If an item becomes unavailable or a material listing or pricing error affects the order, we will contact you with the available options rather than silently substituting a different shade or charging a changed amount. If an order cannot be fulfilled, the corresponding payment will be refunded.

Preparation and delivery

Orders serve eligible U.S. addresses. We dispatch within 24 consecutive hours after payment confirmation. Estimated transit is 7–15 business days after dispatch. Standard shipping is free at US$50 or more; below that threshold the shipping charge is shown at checkout. If dispatch is delayed, we will communicate the revised timing, obtain any required consent and offer the applicable prompt-refund cancellation option.

Changing your mind or reporting an issue

Contact us as soon as possible for changes before dispatch. For a return, send the request within 30 calendar days after delivery. Preference-related return freight is paid by the buyer; reasonable return freight for our errors or product issues for which we are responsible is paid by us. Approved returned-item refunds are initiated to the original payment method within 5–10 business days after receipt and inspection, with bank posting time additional.

Using a purchased cosmetic

Read the product label, ingredients and directions before use. If an ingredient or warning is unclear, ask before using it. Stop use if a reaction occurs and seek appropriate medical guidance. Store editorial content is not medical advice and does not establish that a product is suitable for every individual.

Changes to these terms

Future updates will be posted on this page. They will not retrospectively reduce the purchase commitments or mandatory rights applying to an order already placed.